Rice Cooker Support Center
Find manuals, cooking guidance, troubleshooting help, and FAQs for Bear rice cookers, including mini rice cooker and digital rice cooker models.
This support hub helps with everyday rice cooking, water levels, soup settings, cleaning, keep warm, delay timer questions, and common performance issues.
Not sure where to start? Ask our AI Assistant first. It can help with cooking results, water ratios, buttons, cleaning, and model-specific questions.
Get Started
- If you are not sure where to begin, ask the AI Assistant first.
- Use the Cooking Guide for water levels, cups, and cooking time.
- Use the Troubleshooting page if the cooker does not heat, the indicator is off, or rice is undercooked.
- Use the FAQ for quick answers about keep warm, soup, brown rice, and cleaning.
- Use the Manual for parts, controls, safety, and model-specific details.
Support Pages
Manual
Parts overview, controls, first use, delay timer, keep warm, cleaning, and safety notes.
Open Manual →Cooking Guide
How much water to add, approximate cooking times, white rice, brown rice, soup, and basic best-practice tips.
Open Cooking Guide →Troubleshooting
Help for power indicator off, rice uncooked, heating problems, and common setup mistakes.
Open Troubleshooting →FAQ
Quick answers about soup, porridge, keep warm, water levels, cleaning, and which model does what.
Open FAQ →Model Help
DFB-B12W1
Simple 1.2L mini rice cooker with one-button Cook / Warm operation, designed for basic rice cooking. The manual says not to use it for porridge.
DFB-B16C1
1.6L mini digital rice cooker with White Rice, Brown Rice, Soup, Keep Warm, and up to 12-hour delay timer.
DFB-B20K1
2L digital rice cooker with Brown Rice, White Rice, Porridge/Soup, Cake, Keep Warm, and up to 24-hour delay start.
Common Topics
How much water should I add?
Use the measuring cup for rice and the inner-pot scale line for water.
See water guide →Why is my rice undercooked?
Common causes include wrong water level, dirty heating plate, or poor inner-pot contact.
See troubleshooting →Can I cook soup or porridge?
Some models support Soup or Porridge/Soup, but B12W1 specifically says not to use it for porridge.
See model FAQ →How do I clean the lid and inner pot?
Unplug first, cool down, clean the removable insulation plate and inner pot gently, and never immerse the body.
See cleaning steps →Best Next Step
Use the page that best matches your situation:
- Not sure yet: Ask AI Assistant
- Need water ratio / timing help: Cooking Guide
- Rice cooker not working properly: Troubleshooting
- Quick answer: FAQ
- Need controls / parts / safety: Manual
Need more help?
You can ask our AI Assistant, return to the Help Center, or open the cooking guide for day-to-day rice cooker help.